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Frequently asked
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Everything you need to know about our patient service centers and mobile blood draws across California and Nevada.

Mobile draws

CA & NV, by appointment

Walk-in centers

Las Vegas & Upland

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Our services

Common questions about what we do

How mobile draws and walk-in centers work.

We provide professional specimen collection — blood draws, urine collection, swabs, and other samples — at our patient service centers in Las Vegas and Upland, or through mobile visits to your home, office, or care facility. Your specimen is then sent to the laboratory your provider designates.

Mobile blood draws cover Southern California (San Bernardino, Riverside, and Los Angeles counties) and Nevada (Las Vegas, Henderson, and surrounding areas). Walk-in service is available at our Upland, CA and Las Vegas, NV centers.

Blood draws for routine panels and specialty tests ordered by your provider, urine specimens, throat and nasal swabs, drug screening collections with chain of custody, DNA samples, and pediatric draws. If you have a lab order, we can almost certainly collect for it.

No — PrimeDraw is a specimen collection service, not a laboratory. We collect your sample carefully and send it to the reference laboratory your provider or test kit specifies. Results come from that laboratory.

Appointments

Scheduling your visit

Booking, walk-ins, and hours.

Call the office for your state — (909) 494-9434 for California or (725) 337-0261 for Nevada — or send a request through our mobile services page. Mobile visits are by appointment, and we'll confirm a time window with you.

No. Our patient service centers in Upland, CA and Las Vegas, NV accept walk-ins during business hours — no appointment required. Just bring your lab order and a photo ID.

Upland, CA: Monday–Friday, 8:00 AM – 5:00 PM (closed for lunch 1:00 – 2:00 PM).
Las Vegas, NV: Monday–Friday, 9:00 AM – 5:00 PM (closed for lunch 12:00 – 12:30 PM).

Your lab order or requisition from your provider (or the order that came with your test kit), a photo ID, and your insurance card if you'd like us to bill your plan where applicable. Drinking water beforehand makes the draw easier.

Coverage & cost

Insurance & pricing

Our team will confirm everything with you before your visit.

Coverage depends on your plan, your location, and the laboratory processing your specimen. The fastest way to know is to call us with your insurance card before your visit — we'll check and tell you exactly what to expect.

Yes. We offer a clear collection fee for self-pay patients. Laboratory charges, where applicable, are billed separately by the lab. Call your nearest office and we'll give you the current rate.

Because every visit is different — the type of collection, your plan, and the lab all affect cost. Rather than post numbers that might not apply to you, we'd rather give you a straight answer on the phone.

Monday–Friday during business hours at either location — CA: (909) 494-9434 · NV: (725) 337-0261. A real person will pick up.

Your visit

What to expect

Simple, quick, and comfortable.

Our licensed phlebotomist arrives at your home, office, or facility at your scheduled time. They verify your information, prepare sterile materials, perform the draw, label your specimens, and arrange for them to reach the lab your provider specified. Most visits take about 10–15 minutes.

Our phlebotomists use gentle technique to keep discomfort minimal. Most patients feel only a quick pinch. Tell us if you're nervous or have had difficult draws before — we'll adjust.

That depends on your test order — your provider's requisition will say. Fasting tests usually mean 8–12 hours with no food or drink except water. If you're unsure, ask your provider or call us before your visit.

Results come from the laboratory that processes your specimen — not from PrimeDraw. They're typically released to your ordering provider or through the lab's patient portal. If you used a test kit, follow the kit manufacturer's instructions.

Results

Results & turnaround

Where your results come from, and when.

Turnaround is set by the laboratory that processes your specimen, not by PrimeDraw. Common panels often return within a few business days, while specialized tests can take longer. Your provider or the lab will give you the specific estimate for your tests.

Results are released by the laboratory — usually to the provider who ordered them, or through the lab's patient portal. If you used a direct-to-consumer kit, follow that company's instructions.

For anything about your collection or visit, call us: CA (909) 494-9434 · NV (725) 337-0261, or email info@primedrawspecimens.com. For medical questions about the results themselves, please contact your provider or the processing lab.

Still wondering

A few more questions

Can't find what you're looking for? Just call us.

For many tests, yes. Some collections require a provider's order, and direct-to-consumer kits bring their own requisition. Call us and we'll tell you exactly what's needed for the tests you have in mind.

Yes. We treat patient information as confidential and handle protected health information in line with HIPAA requirements. Your details are shared only as needed to complete your collection and testing.

Tell us when you book. Our phlebotomists are experienced with difficult veins and will use warming, smaller needles, alternative sites, or a reclined position to make the draw as easy as possible.

Still have questions?

Talk to a real person

Call the office nearest you during business hours — we'll answer your question in a couple of minutes.

CA: (909) 494-9434 NV: (725) 337-0261 Message us

info@primedrawspecimens.com

Frequently asked questions.