Privacy Policy

1. Introduction

PrimeDraw Specimens ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile phlebotomy and laboratory specimen collection services, visit our website primedrawspecimens.com, or otherwise interact with us. Please read this policy carefully.

By using our services or providing us with your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:

• Full name, date of birth, and contact details (phone number, email address, mailing address)
• Insurance and payment information
• Medical history and health information relevant to specimen collection
• Government-issued identification when required for certain tests

Protected Health Information (PHI):

• Laboratory test orders and results
• Diagnosis and treatment information
• Healthcare provider information

Automatically Collected Information:

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, coordinate, and manage your specimen collection and laboratory testing services
• To communicate with you about appointments, test results, and service updates
• To bill and process payments for services rendered
• To verify insurance coverage and submit claims
• To comply with legal and regulatory requirements
• To improve our website, services, and customer experience
• To send marketing communications (with your consent where required by law)

4. How We Share Your Information

We may share your information with:

• Healthcare Providers: We share test results and relevant medical information with your referring physician or healthcare provider.
• Laboratories: We share specimens and necessary patient information with certified laboratories for processing and analysis.
• Insurance Companies: We share information necessary for claims processing and payment.
• Service Providers: We may engage third-party vendors to assist with our operations, subject to confidentiality agreements.
• Legal Obligations: We may disclose information when required by law, court order, or government regulation.

We do not sell your personal information or protected health information to third parties.

5. HIPAA Compliance

As a healthcare service provider, PrimeDraw Specimens is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to protect your protected health information (PHI).

For more detailed information about your rights under HIPAA, please refer to our HIPAA Notice of Privacy Practices, available on our Patient Resources page.

6. Data Security

We implement industry-standard security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. SMS and Text Messaging

When you opt in to receive text messages from us, we may use your phone number to send you appointment reminders, scheduling updates, test result notifications, and customer service communications. Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message. For assistance, reply HELP. Consent to receive text messages is not a condition of receiving services.

Please see our Terms & Conditions for additional details on our SMS practices.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access your personal and health information
• Right to request corrections to your information
• Right to request deletion of your information (subject to legal retention requirements)
• Right to receive a copy of your information in a portable format
• Right to withdraw consent where processing is based on consent
• Right to file a complaint with applicable regulatory authorities

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13 without appropriate consent, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: